After a rather marvellous weekend at NHS Hackday Cardiff 2015, I’m knackered. But, equally excited with the potential that emerged in just few hours by interacting some carbon with some silicon. Lindsey (coding witchcraft), Warren (sexy engineering), Michael (social inspiration), Jas (clinical rudder), Gareth (sense checking) and me (noisily interfering) worked on different bits of bringing a new method out of the stick wielding dark age, into the digital light age, with our diverse range of superpowers. I learned loads and shall be revising the poster I used to pitch the idea, with all the lovely new stuff. Starting with the fact that I used to describe ANGEL as a ‘taxonomy’ (sounds like taxidermy), but everyone preferred the metaphor of a ‘murmuration’ (scientifically gorgeous). Gareth, that’s story telling, right there, in one word!
The metaphor of a murmuration of starlings, refers to the incredibly complex patterns that emerge when the birds fly together in large groups. These patterns are actually formed from a few very simple underlying rules: Match Speed; Don’t Collide; Head to Centre. Not a single bird knows the rules but there they are, all operating them in splendid complexity. Clinical decision making is remarkably similar, but for humans the rules are a little more complex: Know Now; Spot Bother; Sense Direction; Take Action; Carry On. Poster attached in case it’s useful and loads more bumf can be found via the twitter link at the bottom.
ANGEL is an acronym to describe five factors that help a clinician decide what type of care a person needs. We started developing an app with a simple numerical scale that enables a clinician to intuitively capture, visualise and share that decision in real time.
In a Nutshell (from the poster)
Just to be clear, it is not a tool and it hasn’t been invented to solve a particular problem. ANGEL is a description, or distillation of how a clinician actually forms a complex judgement about a person in their care!
- Think of a person that you know really well, they could be a friend, relative, someone from within your professional experience or best of all, a person currently in your caseload. Now recall the last time that you saw that person. You are about to make a sophisticated judgement about that person in the context of their typical life, at the point in time when you were last looking at them.
- Starting from the left had column with Activities, think about that person and choose on the scale from 1 (simple linear) to 5 (chaotic unpredictable) where you think your person fits. Don’t over analyse or think too hard and remember that you are scoring the person in front you not, your service or intervention or where you think they should be. You are assessing the person you’re looking at.
- Now move across the five columns similarly assigning what you consider to be the most appropriate score for your person under the remaining 4 headings. There is no ½ score or decimal place and the scores are deliberately not highly specified or defined. The score is just a guide, to help make sense of the person’s own situation. There is no single correct pattern, so the scores may produce a straight line or a zigzag.
- Add up the 5 numbers. A total score of 5 is a simple situation; this should be easy to sort out within routine activities. A score of 25 is a crisis; this is about saving life and breaking the rules when necessary to deal with imminent problems. A score of 15 however can vary considerably; this is a complex case that may require some quick simple intervention, alongside a more sophisticated plan of care.
A particular score does not denote a particular outcome and in fact the total score is mostly irrelevant! The number is merely convenient shorthand, for the insightful and valuable judgement that you’ve just made. It is the pattern formed by the numbers that matches the intuitive judgement. There are over 3000 patterns so although an abstract number, the score is personalised and represents a proxy measure of the person in the context of their typical life. Whether the score is interpreted as independence or autonomy or acuity or frailty or complexity or whatever, being less relevant than the ability to track perceived changes over time.
The scores or more precisely, the patterns, enable organisations for the first time, to capture the professional judgements that have previously disappeared as a fleeting moment in time. The five numbers collected over time unlocks new knowledge about the needs and demands placed upon staff and the wider system. Imagine the power of a measure of the complexity of need across an entire community?
I will post up some of the visuals, the dashboard and the beautiful interface but in the meantime, if you want to know more, leave me a message below or @complexwales
PS Any sponsors (or software companies) out there who would like to help us develop the app, please get in touch.